1. What types of jewellery do you offer?
We feature a wide range of styles, including studs, drops, jhumkas, danglers, hoops, and gemstone earrings. Our rings include solitaires, gemstone rings, and diamond rings, and we offer pendants for office wear, gemstone pendants, and signature diamond pendants.
2. Are your diamonds certified?
Yes! All our diamonds are certified by reputable independent labs, including GIA, IGI, GSI, SGL, and IDT. Each diamond comes with a detailed grading report.
3. What is the AARU Promise?
- Hassle-free 7-day returns: Return or exchange within 7 days for a full refund .
- Lifetime exchange policy: Upgrade or exchange your jewellery anytime (terms apply).
- Free shipping: Complimentary delivery across India.
4. How can I return or exchange an item?
If you’re not fully satisfied, simply contact our customer support within 7 days of delivery to initiate a return or exchange—no questions asked.
5. Can I upgrade my jewellery in the future?
Absolutely! Our Lifetime Exchange Policy allows you to trade in your existing jewelry and apply its value toward a new purchase whenever you’re ready.
6. Is shipping free?
Yes, we offer free shipping on all orders within India.
7. Where are your stores located?
We have a store in Surat at the First Floor, Jariwala Compound, Vasta Devdi. Visit our Store Locator page to find your nearest store
8. How can I pay?
We accept multiple payment options: major credit/debit cards, UPI, net banking, and more. All transactions are securely processed.
9. Do you provide customization services?
Yes! We offer bespoke jewellery design and customization. Reach out to our support or visit any store to start designing your dream piece.
10. How do I track my order?
Once your order ships, you’ll receive a tracking number by email/SMS. Use it on our website or courier’s site to check delivery status.
11. Do you offer engraving or customization?
Yes, we provide engraving and customization services for select jewellery items, including rings and pendants. You can personalize a message, name, or date to make your gift more special. Contact us or visit a store to explore options.
12. Are your diamonds ethically sourced?
Absolutely. AARU is committed to ethical practices. All our diamonds are conflict-free and sourced from trusted suppliers who follow strict ethical and environmental guidelines.
13. Can I book a video consultation?
Yes, we offer personalized video consultations with our jewellery experts. Schedule an appointment directly through the website to receive guidance on designs, budgets, and gifting ideas.
14. How do I care for my diamond jewellery?
To maintain the sparkle:
- Store pieces separately in soft pouches.
- Clean gently with a soft brush and mild soap.
- Avoid exposing jewellery to chemicals or perfumes.
Check our Jewellery Care section for more tips.
15. Do you offer EMI or financing options?
Yes, we provide easy EMI plans through major banks and payment partners, so you can shop your dream jewellery in affordable monthly installments. Eligibility criteria apply.
16. How long does delivery take?
Most items are delivered within 5–7 business days, depending on your location and product availability. Custom or engraved items may take slightly longer.
17. What if the ring size doesn’t fit?
We offer one free ring resizing within 15 days of purchase. For further resizing or assistance, visit a store or contact our support team.
18. How secure is my personal and payment data?
Your privacy and security are our top priority. AARU uses SSL encryption and secure payment gateways to protect your data at every step of the purchase.
19. Can I gift wrap or add a message to my order?
Yes! We offer free gift wrapping and a personalized note option at checkout. Perfect for birthdays, anniversaries, or festive gifting.
🛍️Orders, Returns & Shipping
20. Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours of placing it by contacting our support team. Orders that have already been shipped cannot be cancelled, but may be eligible for return.
21. What if I receive a damaged or incorrect item?
In the rare case this happens, please contact us within 24–48 hours of delivery with photos. We’ll arrange a free return and send the correct replacement as quickly as possible.
22. Do you ship internationally?
Currently, AARU ships only within India. We’re working on expanding to international destinations soon—stay tuned!
📦 Packaging & Authenticity
23. What comes in the box when I order online?
Each piece is shipped in luxurious, tamper-proof packaging with:
- A certificate of authenticity
- Invoice and warranty card
- AARU-branded box (perfect for gifting!)
24. How do I know my diamond is real?
Every diamond comes with a lab certification (IGI, GIA, etc.) that verifies cut, clarity, color, and carat. You can validate the certificate online via the lab’s website.
💍 Product Customization & Warranty
25. Can I resize or alter jewellery later?
Yes, most of our rings and bangles can be resized. We also offer polishing, repolishing, and minor alterations—either in-store or through courier-based service (terms apply).
26. Is there a warranty on your jewellery?
Yes, all AARU jewellery comes with a 12-month warranty covering manufacturing defects. This does not include damage caused by wear and tear, accidents, or misuse.
🛒 Payments & Offers
27. Are there any first-time buyer discounts?
Yes! We frequently offer first-order discounts, seasonal promotions, and exclusive deals. Subscribe to our newsletter or follow us on Instagram for updates.
28. Do you accept Pay Later services (like Simpl, LazyPay)?
Yes, we support several Buy Now, Pay Later (BNPL) platforms, depending on the product and cart value. Check at checkout for eligibility.
📞Customer Support
29. How can I contact customer support?
You can reach us via:
- Phone: +91 78749 12000
- WhatsApp: +91 78749 12000
- Email: support@tanvieternals.com
30. Do you offer corporate or bulk gifting solutions?
Yes! We cater to corporate gifting, weddings, and special events. For bulk orders or custom designs, get in touch with our business sales team via gp@tanvieternals.com
